Privacy Policy

1. Information processed

If you do not use Loro Cloud, Loro does not create an account and does not collect personal information such as your name or email.

Your records

Events, logs, notes, measurements, attached images, and app settings. By default they are stored only on your device. They are also stored on our server only when Loro Cloud sync is on.

Purchases and trial

The app purchase status is checked on the device through the store. The trial start time is stored in the device's secure storage (the iOS Keychain).

App version check

To show update notices, the app may send the platform, app version, build number, and a hash of a random value created per install to our server. This value does not identify you.

Loro Cloud sign-in

When you sign in with Apple or Google, we receive the account identifier, email, and name (if provided) from that service. We record the versions of the Terms of Use and Privacy Policy you confirmed at sign-in and when.

Loro Cloud subscription

To check your subscription, we store the store transaction ID and the subscription expiry date. We do not receive your payment details.

Problem reports

Only when you choose Report a problem and send the email yourself from your own mail app, the error details, app version, OS version, and language setting in the email body are sent to us. The app never sends reports automatically, and we use no third-party analytics or crash reporting tools.

2. Use of information

Information on your device is used to store records, check and restore purchases, and export data. App version information sent to our server is used only for update notices and to decide which versions are supported.

Loro Cloud information is used only for sign-in, sync and backup across devices, and subscription checks. Problem reports are used only to look into errors and reply to you. We never use your records for advertising or sell them.

3. Retention and deletion

Records on your device stay until you delete them or delete the app. If device backup (such as iCloud) is on, they may also be included in backups. Without Loro Cloud there are no records on our server, so back up your device or export your data before deleting the app or losing the device.

Loro Cloud information is kept until you delete your account. Delete account in Purchases & Cloud in the app permanently deletes your account, the synced data on our server, and uploaded images. Records stored on your device are not deleted. Payment records may be kept separately from your account as required by law.

The trial start time may remain in the device's secure storage after the app is deleted. Export files and problem report emails are managed where you saved or sent them.

4. Third-party services

We use the following services to provide the app. Each provider processes the information needed for its function, and its own policies also apply.

Apple App Store · Google Play

In-app purchase payments and subscription checks. We do not receive your payment details.

Apple · Google sign-in

Loro Cloud sign-in (Sign in with Apple, Google Sign-In).

Supabase

Accounts, database, and file storage for Loro Cloud. Data is stored in the Seoul, South Korea region (AWS ap-northeast-2).

Vercel

Hosts this website and the app version server. Connection information needed for hosting may be processed when you visit.

5. Your rights

You can view, edit, delete, and export your records in the app. Deleting the app also deletes the records on the device. If you use Loro Cloud, you can sign out or delete your account in the app to remove your data from our server.

To request access, correction, deletion, or suspension of processing of your personal information, or for any privacy questions, contact us below.

6. Contact and changes

Operator: todap

Email: support@knothink.com

When this policy changes, we will post the changes and the new effective date on this page and in the app.